Privacy policy

This Privacy Policy explains how ZINC ROOFING COMPANY LIMITED (“we”, “us”, “our” or “the Company”) collects, uses and protects personal information when you visit or use our website.

We take the privacy of visitors and customers seriously and aim to handle personal information responsibly and transparently.

ZINC ROOFING COMPANY LIMITED is a private limited company registered in England and Wales.

Company number: 08963369
Registered office: Onega House, 112 Main Road, Sidcup, England, DA14 6NE

For the purposes of applicable UK data protection legislation, we are the data controller responsible for personal information collected through this website, except where we act in another capacity as required by law or a particular contractual arrangement.

If you have questions about this Privacy Policy or how we process your personal information, please contact us using the details at the end of this policy.

Depending on how you interact with our website, we may collect different types of personal information.

For example, when you contact us, request a quotation, make an enquiry or complete a website form, we may collect:

your name;
email address;
telephone number;
postal or property address;
company or organisation name, where applicable;
details about your roofing enquiry or requirements;
information contained in your communications with us; and
other information that you voluntarily provide.

When you visit our website, certain technical information may be collected automatically, including:

IP address;
browser type and version;
device type;
operating system;
approximate geographical location;
pages visited;
website interactions;
referring website; and
information about how you use and navigate the website.

Some of this information may be collected using cookies and similar technologies.

We may use personal information to:

respond to enquiries;
provide quotations and estimates;
arrange site visits;
provide roofing and related services;
communicate with customers;
administer our business relationship with you;
process orders or requests;
improve our website and services;
maintain website security;
prevent fraud, misuse or unlawful activity;
maintain business and financial records;
comply with legal and regulatory obligations; and
establish, exercise or defend legal claims.

Where permitted by law, we may also use personal information for direct marketing.

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

We may process your information where this is necessary to enter into or perform a contract with you, such as providing a quotation or carrying out agreed roofing work.

We may process information where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.

This may include responding to enquiries, managing customer relationships, improving our services and protecting our business.

Where required, we may process personal information based on your consent.

Where processing is based on consent, you can withdraw your consent at any time.

We may process personal information where necessary to comply with a legal or regulatory obligation.

If you contact us through the website, we will use the information you provide to respond to your enquiry and, where appropriate, prepare a quotation or arrange further communication.

We may retain enquiry and quotation information for a reasonable period to manage our relationship with you and maintain appropriate business records.

If we are permitted to do so and you have provided the necessary consent where required, we may send you information about our services, offers or other business updates.

You can opt out of marketing communications at any time by contacting us or using the unsubscribe facility provided in a marketing communication.

We will respect your request to stop receiving direct marketing, subject to any communications that we are required to send for contractual, legal or administrative reasons.

Our website may use cookies and similar technologies.

Cookies are small text files stored on your device that enable websites to remember information and understand how visitors use the site.

Depending on how our website is configured, cookies may be used for:

essential website functionality;
security;
remembering preferences;
website analytics;
measuring website performance; and
other functionality or services.

Where required by applicable law, we will obtain your consent before using non-essential cookies.

You can also manage or disable cookies through your browser settings.

If the website uses a dedicated cookie-consent platform, additional information about the cookies used will be provided through that platform.

We may use third-party service providers to help operate our website and business.

Depending on the services actually used by the Company, these may include providers of:

website hosting;
website maintenance;
email services;
analytics;
online forms;
customer relationship management;
payment processing;
IT and security;
marketing communications; and
other business-support services.

Where a third party processes personal information on our behalf, we take reasonable steps to ensure that appropriate contractual and security arrangements are in place.

We do not sell your personal information.

We may disclose personal information where reasonably necessary to:

service providers working on our behalf;
professional advisers;
insurers;
financial or payment service providers;
contractors or suppliers where necessary to provide services;
government bodies and regulators;
law enforcement agencies; or
courts and legal representatives.

We may also disclose information where required by law or where reasonably necessary to protect our legal rights, property or safety.

Some third-party providers we use may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate measures to ensure that the transfer is lawful and that appropriate safeguards are in place in accordance with applicable UK data protection law.

We will retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

The appropriate retention period will depend on factors including:

the nature of the information;
why we collected it;
whether we have an ongoing relationship with you;
our legal and regulatory obligations; and
whether we need the information to establish or defend legal claims.

When information is no longer required, we will securely delete it or anonymise it where appropriate.

Subject to certain legal conditions and exemptions, you may have the right to:

request access to personal information we hold about you;
request correction of inaccurate or incomplete information;
request deletion of your personal information;
request restriction of processing;
object to certain processing;
object to direct marketing;
request portability of certain personal information; and
withdraw consent where processing is based on consent.

You can exercise your rights by contacting us using the details below.

We may need to request additional information to verify your identity before processing certain requests.

If you have concerns about how we have handled your personal information, we would encourage you to contact us first so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent regulator for data protection.

Information Commissioner's Office (ICO)

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, destruction, alteration or disclosure.

However, no website or method of transmitting information over the internet can be guaranteed to be completely secure.

You should take appropriate precautions when submitting personal information online.

This website is not intended specifically for children.

We do not knowingly collect personal information from children where doing so would be contrary to applicable law.

Our website may contain links to third-party websites.

This Privacy Policy applies only to information collected by ZINC ROOFING COMPANY LIMITED.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reading the privacy policy of any third-party website before submitting personal information.

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal requirements.

The latest version will always be published on this page, together with the date on which it was last updated.

If you have a question about this Privacy Policy or wish to exercise your data protection rights, please contact:

ZINC ROOFING COMPANY LIMITED
Onega House
112 Main Road
Sidcup
England
DA14 6NE

Company number: 08963369